SAE Institute values the importance of the student voice and student feedback within the programme of study and always seeks to respond to student feedback in a positive and timely fashion.
The National Student Survey 2018
The National Student Survey (NSS) is an annual survey distributed to final-year undergraduates across the UK to capture their feedback on their experience studying for their degree.
Congratulations to SAE London 2nd year Audio Production student Billy Stewart who was selected at random as the winner of the iPad for taking part in the NSS survey this year. Billy commented:
'It was important to take part to review the student satisfaction but also it is important for SAE’s development to ask students what can be improved. I did not know about the prize so I was really surprised seeing that I am a winner'.
You Said, We Did 2017-18
At SAE, we are constantly striving to improve in order to provide the best possible student experience. That is why we care about our students' views and truly listen to their feedback. Below are the various comments from our students from all four campuses, and the actions we've taken in response.
If you do not feel that your feedback has been properly addressed, please contact the National Student Experience Manager via email at firstname.lastname@example.org
|You Said||We Did|
|Can the studio be upgraded to the latest version of Pro Tools?||We have implemented a significant upgrade to the studio hardware in order to support the updated Pro Tools software.|
|The Adobe software needs updating in the edit suite and iMac lab.||
The Campus Support Technicians have a regular monitoring process for software updates and have updated all computers to the latest Adobe CC software.
|Can there be more study space made available?||We have recongifured the open study area to allow more desk space and room for an additional film edit suite|
|Can we get greater access to the Electronic Music Production equipment?||We have moved the Electronic Music Production equipment upstairs to enhance student access|
|We would like more guest speakers, especially within the audio and music business departments||The recent industry panel was a huge success and we look forward to hosting the next event. A number of new events have been arranged.|
|You Said||We Did|
|We would like a piano on site||We have sourced a piano which will be installed soon.|
|Students would like more SAE extra events across all disciplines||We have requested more events in Liverpool and have upcoming events very soon.|
|Students would like more student engagement events, akin to the VRCade visit||We will be hosting more sessions soon. If you have suggestions then please speak to the Student Experience Officer!|
|Animation students want to learn more about Unreal and Unity.||Both programmes are now installed on all the animation lab PCs and we are hosting Unreal workshops.|
|You Said||We Did|
|London feedback is currently being finalised and will be uploaded as soon as possible.||London feedback is currently being finalised and will be uploaded as soon as possible.|
|You Said||We Did|
|Students would like more assessment surgeries and more time spent on module expectations||Programme Coordinators and the National Librarian are organising dates for assignment surgeries. PCs improving module introductions in week 1. All deadlines made clear on Axis and reiterated on approach.|
|The lab is a particularly busy area of the campus, can more resources be added elsewhere to create more space?||More computers have been added to the library to help when the lab is fully booked.|
|Students would like to learn the software required for next trimester before the new term has started so they can go away in the break and learn it||Rooms are now fully available for booking during term breaks (Unless the campus is officially closed). Please book tutorials with your lecturer about any specific software you would like to look at!|
|Can lecture office hours for lecturers be made clearer?||“Office hours” for all staff are now available at reception and the faculty room. During these periods, students can drop in with a lecturer without booking. Students are still welcome to book fixed tutorial time outside of this slot wherever the lecturer may be free.|
|Can lecturers start using industry examples within the Common Modules?||Lecturers have been reminded to regularly use real life examples in all modules and students are reminded to engage with their lecture in tutorial sessions for additional examples.|
Previous 'You Said, We Did' Actions
Student Experience Officers
At each of our campuses, we have Student Experience Officers on hand to help you out if you have any questions, worries, or would simply like to have a chat.
Student Experience Officer
Student Experience Manager UK
Lead Student Experience Officer
Finance Student Experience Officer
Dr Jon Jang
Student Experience Officer
Student Voice at SAE Institute
Students can communicate their feedback about their study at SAE Institute through various channels:
- by completing the induction feedback survey within the first month of study;
- by completing the student feedback survey for each trimester of study;
- through monthly Student Representative meetings;
- via their elected Student Representative who attends Campus Board of Studies in week 7 of each trimester of study.
SAE Institute operates a Student Representative system intended to promote communication between the student body and the Institute. The Student Representative group is made up of a team of students that normally consists of one elected Student Representative per cohort (class/intake) for each programme. It provides a forum for constructive debate and is intended to gauge student suggestions, with the aim of implementing effective measures to optimise the learning experience for current and future generations of students.
Board of Studies
Elected Student Representatives from each programme cohort attend their Campus Board of Studies during each trimester of study.
The purpose of the Board of Studies is to provide an effective forum for discussion between students and staff involved in all aspects relating to the academic experience of students in campus programmes with a more formal procedure than is normally the case with the fortnightly student representative meetings.
The membership includes:
● Student Representatives for each programme
● Academic Coordinator (Chair)
● Dean UK
● Student Experience Manager
● Campus Manager
● Academic staff aligned to the delivery of the programme or modules
● Support services staff
The minutes of Board of Studies are included with the Annual Monitoring Reports that are submitted to Middlesex University for consideration.
SAE Institute UK campuses offer Student Ambassador opportunities to students. Student Ambassadors have the opportunity to work with SAE staff at recruitment and industry engagement events.
SAE Institute provides multiple opportunities for students to participate in events on and off campus with industry, other organisations, students and staff from other organisations including SAE Alumni events. As part of induction we run a "Freshers’ Fair", on each campus with stalls from SAE Institute’s student support, careers and local organisations. We also support students in setting up clubs and societies.
SAE Institute has developed close contacts in the industry over the years, with partner companies offering substantial discounts to students and alumni to help build their professional brand. Manufacturers of software and hardware products, trying to appeal directly to young professionals of all departments, jump at this opportunity and offer discounts of up to 50%. SAE Store offers are reserved for students and alumni of SAE Institute.
Link to SAE Store: store.sae.edu/pages/index.php
Each campus also has negotiated discounts with local shops and restaurants. Please contact your local Campus Manager for a list of discounts. All you need is your SAE Institute student ID card.
Student engagement is proactively encouraged for the enhancement of learning and teaching and all other aspects of the student experience at SAE Institute.